Support
Proteus · Help with the app
Contact us
Email projectproteusllc@gmail.com. Tell us the email address on your account and, if something went wrong, what you were doing and the work you were photographing. We answer within two working days.
Photographing a work
- On the map, tap the camera. Fill the frame with the work, straight on, with as little of the wall as you can.
- Glass and spotlights cause glare: step a little to one side until the reflection leaves the picture.
- To use a photo you took earlier, tap Library beside the shutter.
- You can identify up to ten works a day. Each identification returns 24 hours after you use it; the number left is shown beside the shutter.
- If Proteus does not recognise a work, you can still add it, with the title it suggests or your own.
Location and museums
- Location is optional. With it, the map shows the museums near you and a work you add is credited to the museum you are in.
- If a work was credited to the wrong museum, or none, make sure location is allowed for Proteus in the iPhone's Settings → Privacy & Security → Location Services before you photograph the next one.
- Your location stays on your phone; only the museum's name is saved with a work.
Your account
- Forgotten password: on the sign-in screen, tap Forgot password? and we will email you a link.
- Who sees your collection: Profile → the gear → Collection visibility: anyone on Proteus, or friends only.
- Deleting your account: Profile → the gear → Delete account. This permanently removes your account, your collection and its photos, your posts and your comments.
Reporting and blocking
Tap the menu on any post to report it or block its author, tap Report beside a comment, or use the menu on a collector's profile. The Proteus team reviews every report within 24 hours and removes content and accounts that break the terms of use.